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How can I book classes?Ready to schedule your class? Choose from any class on our schedule, then create an account to reserve your spot!
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How do I book more classes?If you haven’t already downloaded it, we highly recommend installing the Wellness Living ‘Achieve’ app to your phone; this is the easiest way to book classes, cancel classes and manage your account - especially if you are frequently on the go.
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I have an active membership, and the app is asking me to make a purchase - what do I do?If this is happening, please double check the following things: · make sure you don’t have a negative balance on your account, · make sure you have remaining visits for the month, and · make sure your membership is not suspended. If you are still having trouble with this, feel free to reach out to let us know - we’d be happy to troubleshoot!
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Do I need to reserve classes in advance?We highly recommend booking your classes at least a week in advance - and you can book up to 3 weeks in advance if you really have your life together :)
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Can I waitlist for multiple classes on the same day?We highly discourage this, as this often results in you getting into multiple classes, then being penalized for multiple late cancellations. Please choose the class that works best for your schedule; if you don’t clear the waitlist for that class and another class opens up, we will notify to let you know.
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If I don’t get into a class, does that session get added back to my account?Yep - absolutely!
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How do I view my remaining visits?If you are using the Wellness Living Achieve app, click on 'More' in the right-hand corner, then select 'Purchases' - you should be able to view your remaining sessions here. Then, simply click into your current membership to view your renewal date. You should be able to view the same information in the web app, as well - just view your purchases.
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Do you offer pricing options for out of town clients?Yes - we do! You are eligible for a discounted new client (non-local) session if you are new to the studio. If you are only in town for a short period of time, you can either choose to purchase a single month of membership or a class package, depending on which would work better for you. If you are visiting a current client, please inquire or have them inquire about guest passes - we offer these discounted sessions as a perk to our members and current package holders.
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Do you offer private sessions?Yes! We are more than happy to help you schedule a private session; leave us a message here, or text us at 734.999.0372, and we can help get you booked.
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Do you host private events?Yes! We are happy to host groups for corporate, team and Greek events, birthday parties, bachelorette parties and more! Email us at corecollectiveA2@gmail.com, and we'd be happy to share more info!
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What is your class cancellation policy?If you are unable to make it to a class, we ask that you cancel a minimum of 10 hours in advance. Classes canceled within 10 hours of their start time will be forfeited - and an additional $8 penalty will be assessed. No-shows are subject to a $12 penalty. This policy serves a dual purpose: it ensures waitlisted clients have a better chance of being moved into a class (which is especially important being that we only have a limited number of reformers), and has the added benefit of helping you hold yourself accountable on days when your motivation is running low (we’ve been there).
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What is your tardiness policy?We do ask that you arrive on time to class whenever possible, as it can be disruptive to other clients when you arrive late. Being on time also ensures you don't miss instructions on how to set up your reformer, which can vary from class to class. That being said, we know things happen, so we don't have a strict tardiness policy. If you know you will be more than 5 minutes late, though, please text us or leave us a voicemail to give us a heads up - this is really helpful for our instructors!
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Where do I park?Plymouth Location: There is open parking available directly in front of the studio and throughout the surrounding complex. Packard Location: We have designated Core Collective parking spots on-site. There is also ample free street parking on the adjacent side street for your convenience.
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Why are grip socks required?Grip socks are required for both safety and hygiene reasons. They help prevent slipping on the equipment, reducing the risk of injury. They also help maintain a clean and sanitary environment for all clients. Wearing socks helps protect the upholstery and surfaces of our equipment, keeping it in good condition for everyone. If you forget your socks, we have grip socks available for purchase at the studio!
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The class I want to take is waitlisted; will I get into a class?Don’t be afraid of the waitlist - it is very likely you will get into a waitlisted class! We cap our waitlists, and clear the vast majority of these waitlists every week. You will receive a text if you have cleared the waitlist and will be automatically placed into the class. For more info on waitlists read How does the waitlist work down below.
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How does the waitlist work?We highly encourage you to waitlist for classes, as we tend to clear the vast majority of our waitlists every week. You will get a text message if you are moved into the class - and while you have no obligation to attend if a spot opens up within 10 hours of class, if you are moved into the class prior to that point, our standard cancellation policy does apply. As a courtesy to other clients, please remove your name from the waitlist if you can no longer make it to class - we really appreciate it!
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Can I waitlist for multiple classes in the same day?We highly discourage this, as this often results in you getting into multiple classes, then being penalized for multiple late cancellations. Please choose the class that works best for your schedule; if you don’t clear the waitlist for that class and another class opens up, we will notify to let you know.
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What are your membership options?We’re glad you asked! We offer multiple membership options to allow you to incorporate Pilates into your life no matter how busy you may be! Select from 4, 8, and 12 sessions per month. See our pricing page for more details.
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Do you offer class packs?Not ready for a membership? Yes! You may also purchase drop-in sessions or class packs; we have 4-session, 12-session and 24-session options. These may be purchased on our website or through our app. Interested in getting an additional discount? Ask us to set these up on auto renewal for you for up to $50 off.
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Do you offer student pricing?Yes! We have a limited number of student memberships available each semester, starting at $66/month. These must be purchased in studio. We recommend booking an intro session to get started, then deciding on a good fit after your first class!
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Do you have an unlimited membership option?Yes, we do. Unfortunately, due to very high demand and limited class capacity, we currently have a waitlist for this membership. In the meantime, we do have an option to purchase an auto-renewing 16-session/month membership - this is great if you're taking at least 4 classes/week, but want the flexibility of booking more classes once your monthly allotment runs out. If you have any questions about this, feel free to reach out to let us know; we'd be happy to find the best fit for you!
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I'm out of classes! Can I renew my membership early?You may want to consider upgrading your membership if you run out of classes for the month, but you also have the option of booking individual sessions at a discounted rate if you'd prefer. When you are asked if you want to 'Pay Now' or 'Pay Later', choose 'Pay Now', then select a single session as your payment option. Your discount should be reflected on the checkout page.
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I'd like to take a break. How do I suspend my membership?Of course! You can request a membership suspension for 14 to 60 days, up to twice per calendar year. Submit your request at least 14 days in advance here During your suspension: You won’t be able to book or attend classes Regular billing pauses (except for a suspension fee) Your membership term will be extended by the length of your suspension
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What is the suspension fee?Students: a one-time fee of $15 Non-students: $10 per 28 days during the suspension period
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Can I book classes while I'm on suspension?Unfortunately, you are not able to book classes while your account is on suspension.
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How do I cancel my membership?To cancel, submit a termination request at least 21 days before your membership end date here. You’ll also be asked to complete a short exit survey. Need to cancel early? You can request early termination at the same link. A fee applies unless you qualify for a penalty-free exception (e.g., medical disability, relocation, military deployment-with documentation).
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How do I make changes to my membership?Go to our Member Portal to request this directly, or simply email us to let us know!
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I just found out I'm pregnant! Is it safe to continue taking classes?Generally, yes! Pilates is safe for most prenatal clients, especially with proper modifications. If you’re in your second trimester or new to Pilates, we recommend starting with a private session to review key prenatal modifications. All of our instructors are trained to offer pregnancy-friendly options in class. Just let your instructor know, and we’ll take care of the rest!
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I’d like to invite a guest - how do I book them into a class?Send us a text or email with their name, contact info & preferred class day & time, and we’ll help set them up. If you have a preferred reformer assignment, let us know that, too! Guest passes are $18 when purchased by a current member. If your guest is local to Ann Arbor and may be interested in attending more classes in the future, let them know they can take advantage of our intro offer, and get their first session for just $15.
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Do you offer pricing for out of town clients?Yes - we do! You are eligible for a discounted new client (non-local) session if you are new to the studio. If you are only in town for a short period of time, you can either choose to purchase a single month of membership or a class package, depending on which would work better for you. If you are visiting a current client, please inquire or have them inquire about guest passes - we offer these discounted sessions as a perk to our members and current package holders.
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