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  • How can I book classes?
    Ready to schedule your class? Choose from any class on our schedule, then create an account to reserve your spot!
  • Where is Studio B?
    Studio B is located right next door to our other Plymouth Road studio! Look for the 'Studio B' decal on the front window.
  • How do I book more classes?
    If you haven’t already downloaded it, we highly recommend installing the Wellness Living ‘Achieve’ app to your phone; this is the easiest way to book classes, cancel classes and manage your account - especially if you are frequently on the go.
  • I’m trying to book classes, and the app is asking me to make a purchase - what do I do?
    If this is happening, please double check the following things: · make sure you don’t have a negative balance on your account, · make sure you have remaining visits for the month, and · make sure your membership is not suspended. If you are still having trouble with this, feel free to reach out to let us know - we’d be happy to troubleshoot!
  • Do I need to reserve classes in advance?
    We highly recommend booking your classes at least a week in advance - and you can book up to 3 weeks in advance if you really have your life together :)
  • Can I waitlist for multiple classes on the same day?
    We highly discourage this, as this often results in you getting into multiple classes, then being penalized for multiple late cancellations. Please choose the class that works best for your schedule; if you don’t clear the waitlist for that class and another class opens up, we will notify to let you know.
  • If I don’t get into a class, does that session get added back to my account?
    Yep - absolutely!
  • How do I view my remaining visits?
    If you are using the Wellness Living Achieve app, click on 'More' in the right-hand corner, then select 'Purchases' - you should be able to view your remaining sessions here. Then, simply click into your current membership to view your renewal date. You should be able to view the same information in the web app, as well - just view your purchases, and you should be able to see the exact same thing.
  • Do you offer pricing options for out of town clients?
    Yes - we do! You are eligible for a discounted new client (non-local) session if you are new to the studio. If you are only in town for a short period of time, you can either choose to purchase a single month of membership or a class package, depending on which would work better for you. If you are visiting a current client, please inquire or have them inquire about guest passes - we offer these discounted sessions as a perk to our members and current package holders.
  • Do you offer private sessions?
    Yes! We are more than happy to help you schedule a private session; leave us a message here, or text us at 734.999.0372, and we can help get you booked.
  • Do you host private events?
    Yes! We are happy to host groups for corporate, team and Greek events, birthday parties, bachelorette parties and more! Email us at corecollectiveA2@gmail.com, and we'd be happy to share more info!
  • What is your class cancellation policy?
    If you are unable to make it to a class, we ask that you cancel a minimum of 10 hours in advance. Classes canceled within 10 hours of their start time will be forfeited - and an additional $8 penalty will be assessed. This policy serves a dual purpose: it ensures waitlisted clients have a better chance of being moved into a class (which is especially important being that we only have a limited number of reformers), and has the added benefit of helping you hold yourself accountable on days when your motivation is running low (we’ve been there).
  • What is your tardiness policy?
    We do ask that you arrive on time to class whenever possible, as it can be disruptive to other clients when you arrive late. Being on time also ensures you don't miss instructions on how to set up your reformer, which can vary from class to class. That being said, we know things happen, so we don't have a strict tardiness policy. If you know you will be more than 5 minutes late, though, please text us or leave us a voicemail to give us a heads up - this is really helpful for our instructors!
  • The class I want to take is waitlisted; will I get into a class?
    Don’t be afraid of the waitlist - it is very likely you will get into a waitlisted class! We cap our waitlists, and clear the vast majority of these waitlists every week. You will receive a text if you have cleared the waitlist and will be automatically placed into the class. For more info on waitlists read How does the waitlist work down below.
  • How does the waitlist work?
    We highly encourage you to waitlist for classes, as we tend to clear the vast majority of our waitlists every week. You will get a text message if you are moved into the class - and while you have no obligation to attend if a spot opens up within 10 hours of class, if you are moved into the class prior to that point, our standard cancellation policy does apply. As a courtesy to other clients, please remove your name from the waitlist if you can no longer make it to class - we really appreciate it!
  • Can I waitlist for multiple classes in the same day?
    We highly discourage this, as this often results in you getting into multiple classes, then being penalized for multiple late cancellations. Please choose the class that works best for your schedule; if you don’t clear the waitlist for that class and another class opens up, we will notify to let you know.
  • What are your membership options?
    We’re glad you asked! We offer multiple membership options to allow you to incorporate Pilates into your life no matter how busy you may be! Select from 4, 8, and 12 sessions per month. The best part? All memberships are month-to-month, meaning you're never locked into a long-term contract.
  • Do you offer class packs?
    Not ready for a membership? Yes! You may also purchase drop-in sessions or class packs. These may be purchased on our website, but are available at a discounted rate in studio for first-time clients. (These must be purchased after your first session to qualify for the discount.)
  • Do you offer student pricing?
    Yes! We have a limited number of student memberships available each semester, starting at $66/month. These must be purchased in studio. We recommend booking an intro session to get started, then deciding on a good fit after your first class!
  • Do you have an unlimited membership option?
    Yes, we do. Unfortunately, due to very high demand and limited class capacity, we currently have a waitlist for this membership. We can't tell you how long it will be until a spot opens up, but we do tend to open up most of our spots over the winter holidays and summer break. If you'd like to be added to this waitlist, simply email us to let us know! In the meantime, we do have an option to purchase an auto-renewing 12-session/month membership - this is great if you're most interested in having the flexibility of booking more than 12 sessions/month without having to worry about purchasing additional sessions. If you're interested in this, email us, and we'd be happy to help set this up for you!
  • I'm out of classes! Can I renew my membership early?
    You may want to consider upgrading your membership if you run out of classes for the month, but you also have the option of booking individual sessions at a discounted rate if you'd prefer. When you are asked if you want to 'Pay Now' or 'Pay Later', choose 'Pay Now', then select a single session as your payment option. Your discount should be reflected on the checkout page.
  • I'd like to take a break. How do I suspend my membership?
    Of course! We do ask that you prepay for the month you return and provide us with a tentative return date, but this allows you to keep your current membership rate when you return! We do not charge any additional fees for suspending your membership. To request a membership suspension, and view more FAQs related to suspending your membership, view our 'Members' page.
  • Do you charge for membership suspensions?
    Nope! We just ask that you prepay for the month you plan to return.
  • Can I book classes while I'm on suspension?
    Unfortunately, you are not able to book classes while your account is on suspension.
  • I'm moving! How do I cancel my membership?
    If this is a permanent move, we are happy to cancel your membership for you. We do ask for a 15 day notice so our team has enough time to process this change. This also allows us to adjust our class schedule and instructor availability for the upcoming month, especially if there are significant changes in attendance.
  • How do I make changes to my membership?
    Go to our Member Portal to request this directly, or simply email us to let us know!
  • I’d like to invite a guest - how do I book them into a class?
    Send us a text or email with their name, contact info & preferred class day & time, and we’ll help set them up! If they are local to Ann Arbor, they can take advantage of our intro offer, and get their first session for just $13. If your guest is from out of town, you can purchase a guest pass for them - just send us an email or text, and we’d be happy to help you with this!
  • Do you offer pricing for out of town clients?
    Yes - we do! You are eligible for a discounted new client (non-local) session if you are new to the studio. If you are only in town for a short period of time, you can either choose to purchase a single month of membership or a class package, depending on which would work better for you. If you are visiting a current client, please inquire or have them inquire about guest passes - we offer these discounted sessions as a perk to our members and current package holders.
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